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SUMMARY
Over 12 years of professional Interaction Designer / User Experience Consultant.
Experience includes core concept development, storyboarding, wire framing, prototyping and web site content management by using skills in illustration, logo design, graphic design, page layout, animation, CSS, HTML, CMS systems design and web animation.
Detail-driven, results-oriented Senior User Interface designer with a history of managing the full life cycle design and development of leading-edge web portals and web applications. Proven ability to lead and mentor teams of professionals through timely, accurate completion of project initiatives.
Highlights of Expertise:
• User Interface Design
• Wire framing and Prototyping
• Visio, Omnigraffle, Fireworks, Photoshop
• HTML, CSS, Javascript
• Flash and After Effect Animations
• Web Design
• CMS Web Sphere Design
• Word Press Design
• Video Editing for Web
TECHNICAL SKILLS
Design Tools: Visio, Fireworks, Omnigraffle, Photoshop, Illustrator, Flash, After Effects, Adobe Premier
Tools: Dreamweaver, FrontPage, Microsoft Suite (Project, Publisher, Word, Excel, Power Point, Access, Visio Technical, Money, Outlook)
CMS System Design: Web Sphere Portals, Microsoft CMS, Word Press.
Languages: HTML, CSS, JavaScript, PHP
Databases: Access, My SQL
Operating Systems: DOS, Windows XP, Windows 9X, Windows NT, Mac OS
System Administration: Small Business Server, Windows Server 2003, Linux/Unix
EXPERIENCE
Cisco Systems, http://www.cisco.com, San Jose California 02/2011 – Present
Interaction Designer / User Experience Consultant, San Jose California
- Gathering and Analysis of user’s feedback and business requirements for the new Quick Quote tool for the Cisco Service Contract Center (CSCC).
- Help develop an estimated Time line and project plan for the Tool
- Develop a User Experience flow for the different personas Distibutor, Reseller and Internal costumer
- Design Information Architecture for the Quick Quote tool.
- Design and Develop wireframes mock up for the Quick Quote tool.
- Worked closely with the Business Sector and IT to provide a solution for a better user experience on the Quick Quote tool.
- Develop of HTML pages mockup for prototyping and user testing.
- Help with user testing and implement feedback into prototype for a better user experience.
- Worked closely with IT to implement the design prototype into development.
PAPITV INC. http://www.papitv.com, San Jose, California
11/2005 – 04/2010
User Experience Lead Designer / Web Designer / Web Video Editor
• Built Website prototype, storyboarding (mockup) and Design of papitv.com then next generation Internet TV.
• Video Editing of Shows using Adobe Premier and After Effects
• Use of Twitter, MySpace, Facebook, Friendfeed, LinkedIn, hi5 and Video Portals sites like YouTube, DailyMotion, Yahoo, Sevenload, Veoh to create web viral campaign.
• Creation of Live streaming shows with chat.
• Created guidelines and templates using WordPress for the site.
• Simplified navigation for a new kind of people portal.
• Designed graphics and layout.
• Design of a site that involves watching TV, listening to Radio, download of ITunes.
22MILES, INC., http://www.22miles.com, San Jose, California
12/01/2006 – 02/01/09
User Experience Designer
• Define user requirements, create, test and produce visual design for a Touch Screen Kiosk
• Design of a User experience based on a Windows based desktop application
• Design with Photoshop for usefulness, usability and business needs.
• Research audience needs stakeholder expectations and business requirements.
• Generate task flows, user-interface and functional requirements for the Touch Screen system.
• Technology used: Visio, Photoshop, Flash
CHANG DESIGN, http://www.changdesign.com, San Jose CA
06/1997–03/2010
User Experience / User Interaction Designer – Web Consultant
• Provided user experience research and user interaction design to small, mediums and big companies.
• Dedicated myself as an independent consultant providing web design, animations, web marketing, Web hosting recommendations, graphic design, page layout, logo design, color correction and photo enhancement.
• Search engine optimization and web promotion through different media.
• Technology used: HTML, Photoshop, FrontPage, JavaScript, CSS, Yahoo Stores, EBay Stores, Flash, Microsoft Server 2003, Network setups
Major Clients:
Cadence Systems San Jose, CA 08/2006 – 10/2006
Senior Web User Experience Designer
Assignment: Redesign of their IT intranet portal
• Work with Business Analysts/Content Providers/Product Managers/Developers to define project requirements managing, directing and mentoring a team of designers in developing concepts design and functionality, presenting design concepts to Senior Management.
• Requirements gathering, information architecture, content architecture, prototype development, Wireframes development and documenting the front-end requirements and style guides.
• Worked with a Team of Developers to implement design on the Web sphere Portal and JSP pages following corporate guidelines.
• Technology used: HTML, CSS, Dreamweaver, Photoshop, Flash
The Creative Group, San Francisco, CA 05/2006 – 07/2006
Web Designer
Assignment at VMware, Palo Alto, CA on 06/2006
• Dedicated to create their Email designs for the Email Marketing campaign.
• Work with Responsys to host their content and track their statistics.
• Technology used: HTML, CSS, Photoshop, Dreamweaver
Assignment Xringer, San Jose, CA on 05/2006
• Dedicated to maintain and create their Flash Animations and website contents.
• Creations of web banners to be publish into partner websites like Facebook and Friendster
• Technology used: HTML, CSS, Photoshop, Flash
HEWLETT PACKARD, PALO ALTO, California 10/1998 – 10/2005
User Experience Engineer for the intranet Portal of Hewlett Packard 2004 – 10/2005
• Design, test and produce the site’s information architecture and visual design for the best online user experience with regard to usefulness, usability and business needs.
• Generate task flows, user-interface and functional requirements for the web employee portal.
• Research audience needs stakeholder expectations and business requirements.
• Work closely with executive directors, marketing, engineering, customer service, etc. to analyze stakeholder and end user needs.
• Technology used: Visio, HTML, Photoshop, JavaScript, CSS, Web sphere
UI Lead for the Web Publishing Content (WPC) tool of Hewlett Packard 2003 – 2004
• Strategically managed the creation of the WPC tool that allowed end users to become self-proficient in web designing and updating content on demand.
• Guided web site development team in implementing user centered design and usability testing methodologies during their web site design efforts.
• Responsibilities included analysis, developing user requirements and key personas, facilitating UI designs and usability testing.
• The WPC tool saved 40 Million dollars in resources to HP.
• Technology used: Visio, HTML, Photoshop, JavaScript, CSS, Web sphere
Senior Programmer Analyst of Hewlett Packard 2002 – 2003
• Utilized analytical skills debugging code for worldwide web applications.
• Technology used: Visual Studio
Tier III Web Specialist of Hewlett Packard 2001 – 2002
• Provided detailed web design support to multiple HP sites via teleconferencing (BLT Call Center) and live online training with the assistance of Microsoft Net meeting.
• Technology used: Front Page, Microsoft Net Meeting
Web Master of Hewlett Packard 2000 – 2001
• Created over 500 critical websites within HP
• Streamlined and standardized HP’s Web Design Process for web masters of all business units at HP.
• Member of the Web Mastering Team of Hewlett Packard.
• Technology used: Dreamweaver, FrontPage, HTML, Photoshop, CSS, Flash, Action Script, MCMS, Web Sphere, JSP, Microsoft Server NT, 2000 and 2003
IT Support Specialist of Hewlett Packard 1998 – 1999
• Served as first point of contact for call center in IT support department helping clients in the US and Overseas to resolve problems with personal computers using Microsoft Net meeting.
• Technology used: Front Page, Microsoft Net Meeting
Select Key Achievements at Hewlett Packard (HP)
• Recognized and Awarded for a new intranet Employee portal design (2005)
• Deployed Web Publishing Content tool (2005)
• Recognized and Awarded for new intranet portal design (2004).
• Streamlined and standardized HP’s Web Design Process for web masters (2003)
• Designed and released HP’s 1st Intranet Portal (2001)
• Developed and created sponsorship website for High Profile Clientele and Mainstream Events (2000):
◦ NASCAR Formula One Race
◦ Elite Photographer “Ansel Adams”
◦ Sailing Team: AmericaOne
◦ Women’s World Cup
EDUCATION
• UI/UX Designer, UCSC
• Hewlett Packard, Project Management
• Certified Web Master, Evergreen College
Languages: Fluent in English and Spanish
